capture.rs
FeaturesPricingAppsGuidesFind a photographerContact

Solutions

Client galleriesVideo deliveryCRM for photographersPhotographer websiteInvoices for photographersPixieset alternativePic-Time alternative
Sign in
Create a studio

Refunds & cancellation

Last updated: October 21, 2026

This page explains what you buy when you subscribe to Captures, how the subscription is billed and renewed, how to cancel it and when a payment can be refunded. It complements the Terms of service (capture.rs/terms).

Service provider

Iso Studio

Kragujevac, Serbia

Contact: capture.rs/contact

  1. 1. What you are buying

    A subscription to the Captures web application for photographers and studios, with the cloud storage and features of the chosen plan (see capture.rs/pricing). The service is digital and available in your studio account as soon as the subscription starts; nothing is shipped.

  2. 2. Billing

    Captures subscriptions are sold by Paddle.com Market Ltd (“Paddle”) as merchant of record. Paddle processes the payment, issues the invoice and charges VAT or sales tax where required; Paddle's buyer terms also apply to the purchase.

    • Plans are billed monthly in advance, in euros.
    • The subscription renews automatically every month until you cancel.
    • When you change plan, the difference is prorated over the remaining period.

  3. 3. Cancelling

    You can cancel at any time in Settings → Billing in your studio, or through Paddle's customer portal (paddle.net).

    • Cancellation takes effect at the end of the month you have already paid; you keep your plan until then.
    • No further payments are taken after cancellation.
    • Your galleries and files are not deleted when a plan ends. You can download originals, contracts, invoices and a data export before and after cancelling, for as long as described in the Privacy policy.

  4. 4. Refunds

    A payment for a month that has already started is not refunded, except where the law requires it or Paddle grants a refund under its own buyer terms. Your statutory rights as a consumer, where they apply, are not affected.

    If you were charged by mistake — for example twice for the same period, or after a cancellation took effect — write to us through capture.rs/contact or contact Paddle at paddle.net, and the charge will be reviewed.

  5. 5. If we end the service

    If we terminate the agreement without a breach on your side, we refund the prorated part of any prepaid subscription, as set out in the Terms of service.

  6. 6. Contact

    Questions about billing, cancellation or refunds: capture.rs/contact. For a payment made through Paddle you can also use paddle.net.